Worcestershire Mental Health Partnership NHS Trust Wants Your Questions!
One of the things people often say is that the NHS measures the wrong things: “you ask the wrong questions, you don’t ask us what we want to know.” Well now they can answer the questions that really matter to you because you can tell local NHS Trusts the questions!
The Department of Health has introduced ‘Quality Accounts’ so every year they will be publishing a ‘Quality Report’ providing information about the things that matter to you about the services they provide. So local NHS Trusts want your questions! They need to be specific and measurable and relate to all the services each Trust provides. So ‘improving the quality of service users experience’ is too vague as ‘quality’ means different things to different people, can’t be measured and only relates to some of our services. A better question might be “how many service users said they were satisfied with the outcome of their appointment.” But these have to be your questions, so local NHS Trusts are asking you to let them know what questions you would like them to respond to.
For Worcestershire Mental Health Partnership NHS Trust you should write to PALS at Isaac Maddox House, Shrub Hill Road, Worcester WR4 9RW or email us at PALS@worcsmhp.nhs.uk
Questions must be received by Friday 26th March 2010.